Ethics and Standards

Tour guide associations which belong to the National Federation of Tourist Guide Associations- USA accept on behalf of their members the National Federation’s aims and code of ethics.  The goal of the NFTGA - USA is to achieve a high degree of professionalism on every tour conducted by a member.

     A professional tour guide provides a skilled, knowledgeable presentation, informs, interprets and highlights the surroundings and maintains objectivity and enthusiasm in a courteous and polite manner.

     A professional tour guide will ensure that all information presented is factual and makes a clear distinction between what is true and what are stories, legends and opinions.

     A professional tour guide will keep current on changes throughout the area s/he works including but not limited to seasonal events, new exhibits, facilities and traffic laws, and is expected to follow the rules and regulations at all sites where tours will be taken and act accordingly.

     A professional tour guide is prepared for each tour when the itinerary is furnished in advance, reports on time and is responsible for facilitating the smooth, efficient, safe and timely movements of the tour.

     A professional tour guide is sensitive to the interests and values of the tour group and does not share his/her personal views on controversial subjects, such as religion politics or lifestyles.

     A professional tour guide will know and follow the policies of the company that contracts him/her and will not solicit a job from that company’s client without the consent of the company.  A  professional tourist guide will maintain loyalty to the company that contracted his/her services and protect the confidentiality of proprietary information.  Also he/she will strive to establish a friendly and helpful rapport with the client.  The guide will use discretion in the conduct of personal business while on tour.

     A professional tour guide will dress appropriately for type of tour being conducted.

     A professional tour guide will extend a professional respect and spirit of cooperation to fellow guides, and will strive to establish a good working relationship with all service providers on the tour route.

     A professional tour guide accepts each tour as a serious commitment and cancels only when absolutely necessary, providing as much advance notice as possible.

©2002 T.G.A.G.N.O.I.
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